Reputation Management
Making a great impression on the first glance is a sign of excellent customer communication.
Making a great impression on the first glance is a sign of excellent customer communication.
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Online reputation management is an ongoing task which serves to create, cultivate and maintain your brand name and its good standing online. Much like traditional reputation management, it’s all about perception. Your online reputation is your most valuable asset and ignoring it can cost you customers and money. Consumers increasingly rely on online research when considering a purchase.
Not only that, but your website positioning in the search engines can suffer from poor reviews, as well. Google uses an algorithm that positions websites with better online reputation than those with bad or no reputation. An excellent online reputation puts you head and shoulders above the competition. Identify your happiest customers and make it easy for them to share their experiences on the most important review sites.
Sagentic Web Design will help you take control of your reputation by monitoring all your reviews in one report. You’ll also be able to better expand your online presence since we help you identify and build missing business listings on top and niche directories..
Our Reputation Management software allows you to reach out to your customers through Email, SMS, In-Store Kiosks, Online, and with Printed Materials.
Reach your customers’ inboxes in seconds. Simply select a template, import your contacts, and hit ‘send’. Scaling up review generation really can be that simple.
Reach your customers every time with SMS Mode. 98% open rates** and mobile-friendly landing pages – the perfect recipe for increased review rates.
Strike while the iron is hot. With Kiosk Mode, you can encourage customers to leave feedback in-store via terminals and tablets.
With Link Mode, you can generate a custom link to use anywhere… and we mean anywhere.
Add it to email signatures. Use it in printed marketing materials. Share it via live chat. The possibilities are endless.
More reviews are great, but let’s not underestimate the value of learning from each customer’s experience. Every response will include valuable feedback, so you can uncover issues and respond quickly.
Track campaign performance in detail – from open and response rates to your average star rating – and apply what you have learned to your next campaigns.
We achieve success by revolutionizing our clients’ brands through customer-focused strategies that create engaging experiences, ultimately driving real business results.